Privacy and Cookies Policy

Last Update: 27.10.2025

1. Data Controller

The controller of personal data processing is Flow Motion SA, headquartered at via Monte Boglia 20, 6900 Lugano, Switzerland, email: info@flow-motion.net.

2. Types of Data Collected

We process the following personal data:

• First and last name;
• Phone number, email address;
• Shipping address;
• Purchase-related data (e.g., products purchased, date, amount);
• Anonymized browsing data (via technical and analytical cookies);
• Payment data (not stored on the site, managed through secure external providers like Stripe or PayPal).

3. Purpose of Processing

Data is processed for:

• Managing orders and shipments (books, ebooks, videos, audiobooks);
• Sending confirmations and post-purchase support;
• Fulfilling accounting and tax obligations;
• Ensuring the technical operation of the site and transaction security.

4. Legal Basis for Processing

• Contract performance (Art. 6(1)(b) GDPR / Art. 31 nFADP);
• Legal obligations (Art. 6(1)(c) GDPR);
• Consent for cookies and newsletter.

5. Data Retention and Security

Data is processed electronically and retained for the time necessary to execute the contract or for legal obligations (maximum 10 years).
Downloadable digital files are distributed via Cloudflare R2, which operates as an external secure storage provider in compliance with GDPR and FADP.

6. User Rights

• Access, rectify, or delete their data;
• Restrict or object to processing;
• Withdraw given consent;
• Request data portability.

Requests to: info@flow-motion.net

Relevant authorities:
– In Switzerland: Federal Data Protection and Information Commissioner (FDPIC)
– In the EU: The supervisory authority of your member state

7. Cookie Policy

This site uses cookies to improve the user experience.

• Technical cookies – always active, necessary for site and shopping cart functionality;
• Anonymized analytical cookies – collect aggregate statistics;
• Third-party cookies – used only with prior consent for marketing purposes.

The user can modify preferences at any time via browser settings or the cookie banner.
The user can accept or reject non-essential cookies (analytical and marketing) via browser settings or the cookie banner.

8. Communications and Newsletter

Sending newsletters or promotions occurs only with explicit consent and can be revoked at any time via the “Unsubscribe” link.

9. Hosting and External Services

The site is hosted with Infomaniak Network SA (Switzerland), which implements security measures compliant with GDPR and FADP.

For the delivery of digital files (ebooks, videos), Flow Motion uses:

• Cloudflare R2 – file storage and distribution;
• WooCommerce / WordPress – order and payment management;
• PayPal / Stripe – transaction processing.

All providers implement security measures compliant with GDPR and FADP.

10. Policy Updates

Flow Motion SA may update this privacy policy in case of regulatory or technical changes.